Definition: A ‘Return’ is the process of sending back a purchased item to the Seller due to issues such as defects, damage during shipping, missing items, or receiving the wrong product. Returns may result in a refund of the purchase price or other resolutions.
Key Points:
- Initiation: Buyers must initiate a return request within the designated return period applicable to the product. This period is determined by the type of product purchased and is specified at the time of sale.
- Conditions: The item must meet specific return criteria based on its category:
- Electronics: The product should be undamaged and returned with all original packaging.
- Beauty, Health & Personal Care: Items must be new and unopened.
- Sports & Equipment: Products should be new and include the original packaging.
- Office Products: Must be new and returned with original packaging.
- Return Process: Buyers need to contact customer service to initiate the return process. If the return is approved, the Buyer will need to send the product back, and the Seller will cover the return shipping costs.
- Non-Compliance: If the returned product does not meet the specified criteria, the Buyer may not be eligible for a refund.
In cases where the return request is denied by the Seller, the Buyer has the option to file a dispute through the Buyer Protection Program. The Buyer should ensure they meet all return requirements to avoid complications and potential denial of the refund.